LJ Tools Inc

Returns & Refunds

Effective November 4, 2026

1. Return window

You may ask to return an item within 7 days counted from the delivery date. Change-of-mind requests made after day 7 cannot be accepted; this cutoff does not apply to damaged, wrong, missing or defective goods, or limit rights you have under applicable law.

2. Starting a return

1. Email info@ljtoolsinc.com with the order reference, the item numbers and the reason.
2. We review the request and, if it qualifies, send a return authorization by email. The return address is provided at that time.
3. For change-of-mind returns, ship the goods back within 7 days of our return approval; for faulty or wrong goods, follow the instructions in that approval. Unauthorized parcels can be turned away only on change-of-mind returns; claims for damaged, wrong, missing or defective goods stay open regardless.

3. Condition of returned goods

Change-of-mind returns must be unused, complete and still sealed in their original packaging; after the seal is broken, the goods are no longer accepted back for a change of mind. Damaged, wrong, missing or defective goods are always handled as our error, opened or not. For change-of-mind returns, items sold in packs of 10 or more come back only as a full, unopened pack.

4. Who pays return postage

• You changed your mind: you arrange and pay for the return shipment.
• We got it wrong: if an item arrived damaged, was the wrong item or is defective, we cover the return cost and will tell you how the goods should come back. Goods missing from a delivery are sent to you or refunded within 7 business days after we confirm the shortage; nothing needs to be returned.

5. Fees

No restocking fee is charged on any return.

6. Damage and shortages

Tell us about damaged, wrong or missing goods within 7 days after they arrive; that gives us time to raise a claim with the carrier. A later report is still reviewed, and your legal rights are not reduced.

7. Refunds

Once the returned goods have been received and inspected, the money goes back to you within 7 business days, to the same method used to pay. For change-of-mind returns, the original delivery charge is not refundable, unless the law requires otherwise.

8. Case and trade orders

For change-of-mind returns, goods bought by the case or on a trade order come back only as complete, unopened cases; damaged, wrong, missing or defective goods are handled under Sections 3 and 4, opened or not. Every trade order uses the single listed price per item. Our invoice is issued together with the order confirmation.

9. Quotes

A written quote from us is valid for 30 days from its issue date.