LJ Tools Inc

Shipping & Fulfillment

Effective November 4, 2026

1. When an order is ready to ship

Your order is properly completed when we have confirmed it to you by email and received payment for it; until then there is only an order request and no payment. From that point, we hand the shipment to the carrier within 5 to 7 business days. Business days run Monday through Friday and skip US federal holidays.

2. Where orders ship from

Parcels and freight leave from our US warehouse. Delivery addresses must be physical addresses within the contiguous United States or Washington DC. Orders bound for AK or HI, a US territory, a post office box or APO/FPO/DPO mail cannot be accepted.

3. Carrier, transit and delivery cost

For every order we decide whether it travels by UPS, FedEx or USPS. Transit time depends on the carrier, the service level and the destination. The delivery charge for your order is quoted in the order-confirmation email and invoice we send before you pay, alongside the item total.

4. If we cannot meet the stated time

Should we foresee that an order will not leave within the processing window above, we will email you before that window closes. The message will give a revised shipping date and let you either accept the new date or cancel and receive a full refund of what you paid. Where no date was given, the same applies if an order has not left us within 30 days after we receive the properly completed order: we tell you by email before then, and you may cancel. If you do not reply agreeing to wait, we cancel the delayed items. Any refund in this section covers the price, tax and prepaid shipping and is sent within 7 business days of the cancellation.

5. Tracking

When the shipment is handed to the carrier, we send its tracking reference to the email address on the order. If tracking stops moving or a delivered shipment is nowhere to be found, tell us: we ask the carrier to investigate, and when the goods cannot be located we either dispatch them again or refund them, without cost to you.

6. Checking the delivery

Please open the cartons soon after they arrive. Please report any damage, a wrong item or a short count to info@ljtoolsinc.com within 7 days after the cartons arrive, with the order reference and photos of the goods and packaging. Reports made later are still looked at, and this timing does not reduce your legal rights.

7. Cancelling or changing an order

Until the order leaves our warehouse, you may cancel it at any time, or change the items, quantities or delivery address, by emailing info@ljtoolsinc.com. Money for a cancelled order is returned to you within 7 business days; if a change alters the total, we confirm the new amount with you first. Once shipped, an order follows our returns policy.

8. Sales tax

Sales tax is collected where required by applicable law and is shown on your invoice.